Most orders are prepared within 2–4 business days before shipment. During holidays or other high-volume periods, processing may take up to 5 business days.

A flat shipping fee of $5.99 applies to orders unless a different shipping amount is clearly shown during checkout.

Estimated delivery times vary by destination. United States orders generally take about 10–15 business days after shipment. Canada, the United Kingdom, and Australia generally take 11–16 business days. Other supported destinations may take approximately 15–20 business days. These are estimates and not guaranteed delivery dates.

Once tracking information becomes available, it may be sent to the email address used during checkout. Carrier tracking can sometimes take 1–3 business days to show its first update.

A temporary gap between carrier scans does not always mean the package has stopped moving. International shipments may also transfer between different logistics providers before final delivery.

Please contact us as soon as possible after placing your order. If fulfillment has not progressed too far, we will review whether the requested change or cancellation can still be made. Once an order has already entered later processing stages or shipped, changes may no longer be possible.

Available payment methods will be displayed during checkout. Depending on the store configuration and your location, these may include PayPal and eligible credit or debit card options.

Orders are processed in United States Dollars (USD). If your bank account uses another currency, your financial institution may apply its own exchange rate or conversion fees.

Veqanora™ does not intentionally store complete credit or debit card numbers on its own store systems. Sensitive payment information is generally handled by the authorized payment provider used at checkout.

Eligible items may be returned within 30 days after delivery. Products should generally remain unused and in the condition received, with original packaging and applicable tags where relevant.

Please contact service@veqanora.com before sending any product back. Include your order number, the item involved, and a brief explanation of the return request. Return instructions will be provided after the request is reviewed.

Please do not send a return to the company registration address unless customer support specifically confirms that location for your case. The correct return destination may depend on the product, fulfillment route, and reason for return.

After an approved return is received and inspected, eligible refunds are generally submitted to the original payment method within up to 10 business days. Your bank or payment provider may require additional time before the credit appears.

Contact our support team as soon as possible and include your order number, a description of the issue, and clear photos of the product. For shipping damage, photos of the outer packaging may also be helpful.

If the carrier officially confirms a shipment as lost in transit, contact our customer service team. We will review the order and carrier information and provide the appropriate resolution based on the situation.

International shipments may be subject to customs duties, VAT, import taxes, or other charges imposed by the destination country. Where shipments are sent under DDU terms, these charges are generally the responsibility of the recipient.

You can contact our customer service team before purchasing. Please include the product name and your question so we can provide the most relevant information available.

We aim to display products as accurately as possible, but color and appearance can vary slightly depending on lighting, photography, device screens, and display settings.

Personal information may be used to process orders, provide customer support, manage delivery, maintain website functionality, prevent fraud, and support other purposes described in our Privacy Policy.

Email: service@veqanora.com
Phone: +86 13623823985
Customer Service Hours: 24 hours a day, 7 days a week.