Shipping Policy

Company Name: Ningbo Pnike Technology Co., Ltd.
Email: service@ravqenox.com

Thank you for shopping with Ravqenox™. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered. Please review the information below before completing your purchase.

1. Order Preparation

Orders are reviewed and prepared before leaving the fulfillment facility.

Standard processing time: 2–4 business days

During holidays, promotional events, and other high-volume periods, preparation may require up to 5 business days.

Processing time is separate from estimated transit time. Business days do not include weekends or public holidays.

2. Shipping Charge

A flat shipping fee of $5.99 USD applies to every order, regardless of the delivery destination.

The applicable shipping charge will be displayed during checkout before payment is completed.

3. Estimated Transit Times

Products may be dispatched through different fulfillment locations depending on item availability and the customer’s destination.

Delivery Region	Estimated Transit Time
United States	10–15 business days
Canada, United Kingdom, and Australia	11–16 business days
Other International Destinations	15–20 business days

Transit estimates begin after an order has been dispatched. They are provided for general guidance and do not represent guaranteed arrival dates.

Carrier operations, customs inspections, regional holidays, weather conditions, and other circumstances outside our control may affect delivery progress.

4. Shipment Confirmation and Tracking

A shipment confirmation email will be sent after your order leaves the fulfillment facility. This message will include the available tracking number and carrier information.

Please allow 1–3 business days for the carrier’s tracking system to display the first update after a shipping label is created.

A temporary lack of tracking activity does not necessarily mean the parcel has stopped moving. Some carriers record new scans only when the shipment reaches the next distribution facility.

5. International Customs Charges

International shipments may be sent with import duties and taxes unpaid.

Depending on the destination country, the recipient may be required to pay customs duties, import taxes, brokerage charges, or other government fees before delivery.

These charges are determined by local authorities and are not included in the product price or standard shipping fee unless specifically stated during checkout.

Customers are responsible for charges assessed by the destination country. Ravqenox™ cannot control customs decisions or clearance times.

6. Address Changes and Cancellations

If you need to correct a delivery address, change an order detail, or request a cancellation, contact us within 12 hours of placing the order:

Email: service@ravqenox.com

Please include your order number and the requested change in your message.

Requests submitted within the 12-hour period will be reviewed, but changes cannot be completed after an order has entered fulfillment or has been dispatched.

7. Damaged Deliveries

If an item arrives damaged, contact us within 72 hours of delivery.

Please include:

Your order number
A clear photo of the affected item
A photo of the outer packaging
A photo of the shipping label
A brief description of the condition upon arrival

After the submitted information has been reviewed, an eligible damaged item will be replaced without an additional product or shipping charge.

Please retain the item and its packaging until our customer service team completes the review.

8. Parcels Confirmed Lost in Transit

If the shipping carrier confirms that a parcel has been lost during transportation, contact our customer service team with your order number and tracking information.

After carrier confirmation and order verification, a replacement will be arranged without an additional product or shipping charge.

A parcel is not considered lost solely because tracking has paused or the estimated delivery window has passed. Carrier confirmation may be required before a replacement can be processed.