Terms of Service

Company Name: Ningbo Pnike Technology Co., Ltd.
Email: service@ravqenox.com

Introduction

These Terms of Service govern access to and use of the Ravqenox™ website, online store, content, features, products, and related customer services.

In these Terms, “Ravqenox,” “we,” “us,” and “our” refer to Ningbo Pnike Technology Co., Ltd. Our online store is hosted through Shopify, which supplies the commerce platform used to present and sell our products.

By visiting the website, creating an account, submitting an order, or otherwise using the Services, you agree to these Terms and any policies referenced within them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not accept these Terms, please discontinue use of the Services.

Section 1 — Eligibility and Account Use

You must have reached the age of majority in your place of residence to make purchases through the Services. If you permit a minor to access the Services through a device or account you control, you remain responsible for that access.

You agree to provide current and accurate account, billing, shipping, and contact information.

You are responsible for:

• Protecting your login credentials

• Restricting unauthorized access to your account

• Reviewing activity completed through your account

• Updating information when it changes

Accounts may not be sold, transferred, assigned, or licensed to another person without our written permission.

Section 2 — Website Use

The Services are provided for lawful personal and household use. You may not use the website in a manner that damages its operation, interferes with other users, violates applicable law, or compromises website data.

We may update, restrict, suspend, or discontinue any portion of the Services when reasonably necessary.

Section 3 — Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, colors, photographs, and other information clearly.

However:

• Screen settings may affect how colors appear

• Measurements may have minor variations

• Packaging may change without affecting the primary product

• Images may include display props not included with the purchase

• Product details may be revised when specifications change

Please review the product page before ordering. Contact us if you need clarification about an item.

We may change descriptions, limit quantities, or discontinue products without prior notice.

Section 4 — Orders and Acceptance

Submitting an order is an offer to purchase the selected products. An automated order message confirms that the submission was received but does not necessarily mean the order has been accepted.

An order is accepted after payment authorization and order review are completed.

We may decline, limit, or cancel an order for reasons including:

• Product unavailability

• Pricing or listing errors

• Payment authorization issues

• Suspected fraud or unauthorized activity

• Shipping restrictions

• Unusually large quantities

• Suspected commercial resale

If an order is changed or canceled, we will attempt to contact you using the information supplied during checkout.

Purchases are intended for personal or household use unless we approve another arrangement in writing.

Section 5 — Order Changes and Cancellations

Review product selection, quantity, shipping address, and contact details before submitting an order.

Requests for changes or cancellation should be emailed to service@ravqenox.com within 12 hours after purchase.

We cannot guarantee that a request can be completed once processing has begun. Orders that have already entered fulfillment or shipment cannot normally be changed or canceled.

Section 6 — Prices, Currency, and Charges

Unless another currency is specifically displayed, prices are presented and processed in United States Dollars (USD).

Prices, discounts, product availability, and promotional offers may change without prior notice. The amount applicable to your order will appear during checkout and in the order confirmation.

Unless stated otherwise, listed product prices do not include:

• Shipping fees

• Sales or consumption taxes

• Customs duties

• Import taxes

• Brokerage or handling charges

Promotions may have additional conditions. If promotional terms conflict with these Terms, the promotion-specific terms will apply to that offer.

Section 7 — Billing and Payment

You agree to provide complete and accurate payment and billing information.

By submitting a payment method, you confirm that:

• You are authorized to use it

• The information provided is accurate

• The payment provider may authorize the applicable charge

• You will pay the order total and any displayed fees

Payments are processed through third-party providers. We do not store complete payment-card numbers on our own store systems.

Payment authorization, declines, pending charges, and release times may be controlled by your bank, PayPal, card issuer, or payment provider.

Section 8 — Shipping and Delivery

Order preparation, shipping charges, transit estimates, tracking, customs responsibilities, and delivery issues are explained in our Shipping Policy.

Delivery dates are estimates rather than guarantees. Carrier operations, customs procedures, weather, regional holidays, address issues, and events outside our reasonable control may affect transit.

Where permitted by law, responsibility for a shipment may transfer when the parcel is delivered to the carrier. Nothing in this section limits mandatory consumer rights.

Section 9 — Returns and Refunds

Returns, refund eligibility, damaged products, exchanges, refund timing, and return authorization are governed by our Return and Refund Policy.

Products must not be sent back without prior authorization. The return destination may differ from the original shipping address or registered business address.

Mandatory rights available under applicable consumer law remain unaffected.

Section 10 — Intellectual Property

The website and its contents—including trademarks, logos, product names, photographs, graphics, videos, written material, page designs, icons, and software elements—belong to us, our licensors, or the applicable rights holders.

You may access the Services for personal, non-commercial use.

Without prior written permission, you may not:

• Reproduce or republish website content

• Modify or create derivative materials

• Sell, license, or commercially exploit content

• Remove copyright or trademark notices

• Use our branding in a misleading manner

• Download or store substantial portions of the website

• Use website content to create a competing catalog or service

No ownership interest or license is granted except for the limited right to use the Services in accordance with these Terms.

Ravqenox names, visual elements, and logos may not be used without written authorization.

Section 11 — Optional Third-Party Tools

The website may provide access to tools or features operated by third parties. We may not control or continuously monitor these services.

Third-party tools are made available subject to their own terms and policies. Your use of them is voluntary, and you are responsible for reviewing the provider’s conditions before proceeding.

New tools, resources, and website features introduced in the future will also form part of the Services and will be governed by these Terms.

Section 12 — External Websites

The Services may contain links, integrations, or content supplied by independent third parties.

A link does not necessarily mean that we endorse or control the external website. We are not responsible for its availability, content, products, data practices, or transactions.

Before purchasing from or providing information to another website, review that third party’s terms, privacy policy, and return conditions. Questions about third-party products or services should be directed to the relevant provider.

Section 13 — Shopify’s Role

Our store uses Shopify’s commerce platform to make the Services available.

Products sold through the store are purchased directly from Ningbo Pnike Technology Co., Ltd., not from Shopify. Shopify is not the seller, merchant, manufacturer, or fulfillment provider for your order.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for sales agreements, products, deliveries, refunds, injuries, losses, or disputes between you and us.

Nothing in this section limits rights that cannot legally be excluded.

Section 14 — Privacy and Data Processing

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because Shopify hosts the store, Shopify may process information relating to your use of the website and checkout. Information may also be shared with payment processors, fulfillment providers, carriers, analytics services, and other service providers involved in operating the store.

Some providers may process information in countries outside your place of residence. Please review our Privacy Policy and Shopify’s applicable privacy materials for further details.

Section 15 — Reviews, Comments, and Other Submissions

If you submit a review, suggestion, image, comment, idea, or other material (“User Content”), you grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, publish, translate, and display that material in connection with operating and promoting the Services.

You confirm that:

• You own the submission or have permission to provide it

• The submission is accurate to your knowledge

• Any incentive or compensation has been disclosed

• The submission does not violate another person’s rights

• The submission does not contain unlawful material or malicious code

We are not required to keep unsolicited submissions confidential, provide compensation, or respond.

We may moderate or remove User Content that violates these Terms or applicable law.

Section 16 — Corrections and Availability

Website information may occasionally contain typographical errors, incorrect prices, outdated availability, or other omissions.

We may correct information, revise listings, update charges, or cancel an affected order when an error is identified, including after the order has been submitted.

If a paid order is canceled because of an error or unavailable product, the applicable amount will be returned to the original payment method.

Section 17 — Prohibited Conduct

You may not use the Services to:

• Violate a law, regulation, or third-party right

• Submit false, misleading, abusive, or unlawful content

• Harass, threaten, impersonate, or defame another person

• Distribute spam or unauthorized promotional communications

• Upload viruses, malicious code, or harmful files

• Collect another person’s data without authorization

• Scrape, crawl, or extract website information through unauthorized automated means

• Bypass website access controls or checkout restrictions

• Interfere with website operation or network functionality

• Conduct fraudulent transactions

• Resell or exploit the Services without permission

• Infringe copyright, trademark, privacy, or other proprietary rights

We may restrict or terminate access when we reasonably believe these Terms have been violated.

Section 18 — Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate access to all or part of the Services when necessary to address prohibited activity, legal obligations, security concerns, misuse, or violations of these Terms.

Termination does not remove payment obligations incurred before the effective termination date.

Provisions relating to intellectual property, User Content, disclaimers, liability, indemnification, governing law, and other clauses intended to survive will remain effective.

Section 19 — Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND WEBSITE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DO NOT REPRESENT THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, ERROR-FREE, TIMELY, OR AVAILABLE IN EVERY LOCATION.

EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED BY US OR REQUIRED BY LAW, WE DISCLAIM IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, DURABILITY, AND NON-INFRINGEMENT.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS. IN THOSE LOCATIONS, THIS SECTION APPLIES ONLY TO THE EXTENT PERMITTED BY LAW.

Section 20 — Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NINGBO PNIKE TECHNOLOGY CO., LTD., ITS AFFILIATES, PERSONNEL, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS ARISING FROM USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THEM.

THIS INCLUDES, WHERE PERMITTED, LOSS OF PROFITS, REVENUE, SAVINGS, DATA, BUSINESS OPPORTUNITY, OR REPLACEMENT COSTS.

These limitations do not apply to liabilities that cannot legally be excluded or restricted, including any mandatory consumer protections.

Section 21 — Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ningbo Pnike Technology Co., Ltd., its affiliates, employees, representatives, contractors, licensors, service providers, Shopify, and Shopify’s affiliates from third-party claims, losses, liabilities, and reasonable legal expenses arising from:

• Your material breach of these Terms

• Your unlawful use of the Services

• Your violation of another person’s rights

• User Content submitted by you

We may participate in or control the defense of an eligible claim. You agree to provide reasonable cooperation.

Section 22 — Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be limited or separated to the minimum extent necessary.

The remaining provisions will continue in effect.

Section 23 — No Waiver and Entire Agreement

A delay or failure to enforce a provision does not waive our right to enforce it later.

These Terms, together with policies and rules posted through the Services, form the entire agreement concerning use of the Services and replace earlier communications relating to the same subject.

Section 24 — Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written approval.

We may assign or transfer our rights and obligations as part of a merger, restructuring, asset transfer, business sale, or similar transaction, subject to applicable law.

Section 25 — Governing Law

These Terms are governed by the laws applicable in the jurisdiction where Ningbo Pnike Technology Co., Ltd. is legally established, without limiting mandatory consumer rights available in your place of residence.

Any dispute will be handled by a court with lawful jurisdiction, unless applicable consumer law provides another forum.

Section 26 — Section Titles

Headings are included only to organize the document. They do not alter the interpretation of any provision.

Section 27 — Changes to These Terms

We may revise these Terms to reflect operational, legal, regulatory, or service changes.

The current version will be posted on this page. Material updates will be communicated when required by applicable law.

Continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms, to the extent permitted by law.

Section 28 — Contact Information

Questions concerning these Terms may be submitted to:

Company Name: Ningbo Pnike Technology Co., Ltd.
Brand: Ravqenox™
Email: service@ravqenox.com