1. Eligibility, Website Access & Accounts

By using the Ravqenox™ website, you confirm that you have reached the legal age required to enter into agreements in your place of residence, or that you otherwise have lawful permission to use the Services.

When you provide account, checkout, billing, payment, shipping, or contact information, that information should be accurate, current, and complete.

If an account feature is available, you are responsible for keeping your login credentials confidential and for activity occurring through your account.

2. Product Information & Availability

We aim to present Ravqenox™ products as clearly and accurately as reasonably possible. However, colors, proportions, textures, and other visual details may appear differently depending on your screen, device settings, lighting, and display configuration.

Product descriptions, specifications, availability, packaging, and other details may be updated when appropriate.

We may discontinue products, limit quantities, or restrict availability in particular regions where reasonably necessary.

3. Orders & Acceptance

Submitting an order represents a request to purchase the products shown in your checkout.

An order may require payment authorization and additional processing before it is accepted.

We may refuse or cancel an order where reasonably necessary, including situations involving payment problems, suspected fraud, inaccurate information, stock limitations, pricing errors, or other operational concerns.

If an order is changed or cancelled by us, we may attempt to contact you using the email address, telephone number, or billing information provided with the order.

4. Prices, Charges & Billing Information

Product prices, discounts, promotional offers, and other store pricing may change from time to time.

Unless otherwise stated, displayed product prices may not include shipping fees, customs charges, duties, taxes, or other costs that may apply to a transaction.

You are responsible for providing valid billing and payment information and for ensuring that you are authorized to use the selected payment method.

5. Shipping & Delivery

Shipping and arrival dates displayed or communicated by Ravqenox™ are estimates unless expressly stated otherwise.

Transit may be affected by logistics providers, weather, customs procedures, holidays, regional delivery conditions, or other circumstances outside our direct control.

Additional delivery rules are described in our separate Shipping Policy.

6. Returns, Refunds & Exchanges

Returns, refund requests, damaged-product claims, exchanges, and related after-purchase matters are handled under our Return & Refund Policy.

Customers should review that policy before sending any product back, as advance authorization may be required.

7. Intellectual Property

Unless otherwise indicated, content made available through the Ravqenox™ website — including brand elements, logos, graphics, photographs, written content, layouts, videos, product presentation, and design elements — is owned by or licensed to Ravqenox™, its operator, or the applicable rights holder.

Website materials are provided for personal, non-commercial use unless written permission states otherwise.

• Do not reproduce or republish protected website content without authorization.
• Do not distribute or commercially exploit protected brand materials without permission.
• Do not falsely present yourself as associated with Ravqenox™.

8. Optional Third-Party Tools

Some website functions may rely on tools, integrations, software, or services operated by third parties.

These services may be subject to their own terms, privacy practices, availability, and operating conditions.

Where you choose to use a third-party tool, you should review and understand the terms provided by that third party.

9. External Links

The website may contain links or embedded features leading to websites that are not operated by Ravqenox™.

We do not control third-party websites and are not responsible for their content, products, services, security practices, or privacy procedures.

Your interaction with an external website is subject to that website's own policies and terms.

10. Shopify Platform Relationship

The Ravqenox™ online store is powered by Shopify technology, which provides infrastructure that enables us to operate portions of our online commerce experience.

Your purchase of Ravqenox™ products is a transaction with the merchant operating Ravqenox™, not a direct purchase from Shopify.

Shopify's own terms and privacy practices may separately apply to information and services it processes through its platform.

11. Privacy & Personal Information

Personal information collected through the website is handled in accordance with our Privacy Policy and applicable service provider privacy terms.

Because our store uses third-party commerce infrastructure, certain information may be processed by service providers that help operate checkout, payments, analytics, hosting, security, fulfillment, or related website functions.

12. Reviews, Suggestions & Other Submissions

If you voluntarily submit reviews, suggestions, ideas, comments, photographs, product feedback, or similar content, you confirm that you have the right to provide that material.

You must not submit content that unlawfully infringes another person's copyright, trademark, privacy, publicity, or other rights.

You remain responsible for the accuracy and legality of the materials you choose to submit.

13. Website Errors & Corrections

From time to time, website content may contain typographical mistakes, incomplete information, outdated data, technical errors, or inaccuracies involving product descriptions, availability, pricing, promotions, shipping, or delivery estimates.

Where appropriate, we may correct or update such information and may take reasonable action regarding an affected order.

14. Prohibited Activities

You may not misuse the website or Services. Prohibited activities include, without limitation:

• Using the website for unlawful, fraudulent, deceptive, or malicious purposes.
• Attempting to interfere with website security, availability, or functionality.
• Introducing viruses, malicious code, automated abuse, or harmful software.
• Scraping, harvesting, or improperly collecting information from other users.
• Using the Services to distribute spam or unauthorized promotional material.
• Impersonating another person, organization, or business.
• Violating intellectual property, privacy, or other legal rights.
• Attempting to bypass website restrictions or security safeguards.

15. Suspension or Termination of Access

We may restrict, suspend, or terminate access to all or part of the Services where reasonably necessary, including where these Terms have been violated or misuse of the website is detected.

Obligations that are intended by their nature to continue after termination may remain effective, including provisions concerning intellectual property, liability, indemnification, and applicable legal rights.

16. Disclaimer of Warranties

To the extent permitted by applicable law, the website and Services are provided on an “as available” basis.

We do not guarantee that every website function will always operate without interruption, delay, technical error, or temporary unavailability.

Any warranty rights that cannot legally be excluded remain unaffected.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Ravqenox™, Ningbo Pananik Technology Co., Ltd., and their applicable service providers, contractors, employees, affiliates, and representatives will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of the website or Services where such liability may lawfully be excluded.

These limitations do not apply where liability cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the Services, your material breach of these Terms, or your violation of another party's rights.

19. Severability

If a provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or separated to the extent necessary, while the remaining provisions will continue to apply where legally permitted.

20. No Waiver & Entire Agreement

A failure to enforce a particular right or provision does not automatically waive that right or provision.

These Terms, together with the policies referenced on the website, form the agreement governing your use of the Ravqenox™ Services unless another written agreement expressly states otherwise.

21. Assignment

You may not transfer your obligations or rights under these Terms to another person without prior authorization where consent is legally required.

We may assign or transfer business-related rights and obligations where permitted by applicable law, including in connection with a business restructuring, transfer, merger, or similar transaction.

22. Governing Law & Mandatory Rights

These Terms are governed by the laws applicable to the merchant and transaction, subject to any mandatory consumer protection rules that apply based on your place of residence or the location of the transaction.

Nothing in this section is intended to deprive a consumer of legal protections that cannot validly be waived by contract.

23. Headings

Section headings are included to make these Terms easier to read. They do not independently change the legal meaning of the provisions that follow them.

24. Updates to These Terms

We may revise these Terms when necessary to reflect changes to our Services, website operations, business practices, policies, technology, or applicable requirements.

The current version will be posted on this page. Where legally required, material changes may be communicated through an appropriate notice.