Privacy Policy

Privacy Policy

Company Name: Ningbo Pnike Technology Co., Ltd.
Email: service@ravqenox.com

Last Updated: August 11, 2026

This Privacy Policy describes how Ningbo Pnike Technology Co., Ltd., operating the Ravqenox™ store, collects, uses, discloses, and retains personal information when you visit our website, communicate with us, create an account, or make a purchase.

Our online store is hosted by Shopify. As a result, Shopify and other service providers may process information needed to operate the website, checkout, payments, fulfillment, analytics, and related services.

1. Scope of This Policy

This Policy applies to personal information processed through:

  • Our online store

  • Customer accounts

  • Checkout and order processing

  • Customer service communications

  • Email subscriptions

  • Cookies and similar technologies

  • Promotions, surveys, or product reviews

It does not control the independent privacy practices of third-party websites or services.

2. Personal Information We Collect

The information collected depends on how you interact with the Services.

Information You Provide

We may collect:

  • Name

  • Email address

  • Telephone number

  • Shipping and billing addresses

  • Account login information

  • Products ordered and purchase history

  • Customer service messages

  • Return or refund information

  • Product reviews and other submitted content

  • Marketing preferences

Payment Information

Payment details are submitted to payment providers such as PayPal, Shopify Payments, or other available gateways.

We may receive limited transaction information, including:

  • Payment status

  • Payment method type

  • Billing details

  • Transaction identifiers

  • Limited card information, such as the last four digits

We do not store complete credit or debit card numbers on our own store systems.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Language and regional settings

  • Pages viewed

  • Links and buttons selected

  • Referring website

  • Shopping-cart activity

  • Checkout interactions

  • Approximate location derived from IP address

  • Cookie and advertising identifiers

  • Date, time, and duration of website activity

3. Sources of Personal Information

We may obtain personal information:

  • Directly from you

  • Automatically through the website

  • From Shopify

  • From payment processors

  • From fulfillment and shipping providers

  • From analytics and advertising partners

  • From customer service and fraud-review providers

  • From social media platforms when you interact with our content

4. How We Use Personal Information

We may use personal information to:

Process Purchases

  • Review and confirm orders

  • Process payments

  • Arrange shipment and delivery

  • Send order and tracking notifications

  • Handle returns, refunds, and product concerns

Operate the Store

  • Maintain customer accounts

  • Preserve shopping-cart selections

  • Provide website functionality

  • Diagnose technical issues

  • Improve navigation and store performance

Communicate With You

  • Respond to customer service requests

  • Send transactional messages

  • Provide policy or service updates

  • Send promotional messages when permitted

Review Store Performance

  • Understand how visitors use the website

  • Evaluate product and page engagement

  • Measure advertising performance

  • Develop store and product improvements

Protect the Services

  • Review potentially unauthorized transactions

  • Detect fraud, misuse, and prohibited activity

  • Enforce store policies

  • Protect customers, the business, and service providers

Meet Legal Obligations

  • Maintain transaction and tax records

  • Respond to lawful requests

  • Establish or defend legal claims

  • Comply with applicable laws and regulations

5. Legal Bases for Processing

Where applicable law requires a legal basis, we may process personal information based on:

  • Contract: to accept, fulfill, and support your order

  • Consent: for certain cookies, marketing, or optional features

  • Legitimate interests: to operate, analyze, improve, and protect the store

  • Legal obligations: to maintain records and comply with lawful requirements

You may withdraw consent where processing relies on consent. Withdrawal does not affect processing completed before the request.

6. How Personal Information Is Disclosed

We may disclose personal information to organizations that help us operate the Services, including:

  • Shopify and ecommerce-platform providers

  • Payment processors

  • Fulfillment facilities

  • Shipping carriers

  • Customer service providers

  • Website hosting and technical providers

  • Analytics platforms

  • Advertising and marketing partners

  • Fraud-review and transaction-monitoring providers

  • Professional advisers

  • Government or regulatory authorities when legally required

Service providers may process information only for the services they perform or as otherwise permitted by applicable law and their own privacy terms.

We may also disclose information during a merger, financing, restructuring, sale of assets, or transfer of all or part of the business.

7. Shopify

Shopify hosts our online store and processes information associated with website use, checkout, transactions, and store operations.

Depending on the Shopify services and settings enabled, Shopify may process certain information as a service provider on our behalf or for purposes described in its own privacy materials.

You can review:

8. Advertising and Analytics

We may use analytics, advertising, cookies, pixels, and similar technologies to understand store activity, measure campaigns, and display advertising.

Depending on our current store configuration, partners may include:

These partners may receive identifiers, device information, internet activity, commercial information, and advertising-interaction data.

Although we do not sell personal information for money, some disclosures for cross-context behavioral advertising may be considered a “sale,” “sharing,” or targeted advertising under certain privacy laws.

Where required, you may opt out through our cookie controls, the Your Privacy Choices link, a legally recognized browser preference signal, or by contacting us.

9. Cookies and Similar Technologies

Cookies are small data files placed on a browser or device. We may also use pixels, tags, local storage, and related technologies.

Essential Cookies

These support functions such as:

  • Shopping carts

  • Checkout

  • Account login

  • Website navigation

  • Fraud review

  • Preference storage

Performance and Analytics Cookies

These help us understand website traffic, page engagement, technical performance, and visitor interactions.

Functional Cookies

These remember settings such as language, region, account preferences, or previously selected products.

Advertising Cookies

These may be used to measure campaigns, limit repeated advertisements, or present advertising based on browsing activity.

Where consent is required, non-essential cookies will be used according to the choices made through the cookie banner or privacy settings.

Disabling cookies may affect shopping-cart, account, checkout, and personalization features.

10. Browser Privacy Signals

Traditional “Do Not Track” settings do not have a single universally accepted technical standard, so websites may not respond to them consistently.

Where required by applicable law, we process recognized opt-out preference signals, including Global Privacy Control, as a request to opt out of activities that may be considered the sale or sharing of personal information or targeted advertising for the applicable browser or device.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions

  • Provide customer service

  • Maintain accounting and tax records

  • Manage returns and payment disputes

  • Detect fraud

  • Enforce agreements

  • Satisfy legal obligations

  • Establish or defend claims

Retention periods vary according to the type of information, purpose of processing, legal requirements, and operational needs.

When information is no longer required, we may delete, anonymize, or otherwise dispose of it according to applicable procedures.

12. Information Protection

We use administrative, organizational, and technical measures intended to reduce unauthorized access, loss, alteration, or disclosure of personal information.

Access may be limited to personnel and providers who require information for authorized business purposes.

No website, network, transmission method, or storage system can guarantee complete protection. Customers should use unique passwords and protect their account credentials.

If a data incident occurs, we will investigate and provide notifications when and within the time required by applicable law.

13. International Processing

Our company, Shopify, payment providers, fulfillment partners, and other service providers may operate in different countries.

Personal information may therefore be processed outside your state, province, or country of residence. Privacy laws in those locations may differ from those in your home jurisdiction.

Where required, appropriate contractual or legal safeguards may be used for international transfers.

14. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information

  • Ask for correction of inaccurate information

  • Request deletion

  • Obtain a portable copy of certain information

  • Object to or restrict certain processing

  • Opt out of sale, sharing, or targeted advertising

  • Withdraw consent

  • Unsubscribe from marketing communications

  • Appeal a decision concerning a privacy request

  • Submit a complaint to a privacy or regulatory authority

These rights may be subject to legal exceptions.

To submit a request, email:

service@ravqenox.com

We may request information reasonably necessary to confirm your identity and locate relevant records. Authorized agents may submit requests where permitted by law, subject to verification requirements.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

15. California Privacy Notice

If California privacy law applies to our processing, California residents may have rights to:

  • Know the categories and specific pieces of personal information collected

  • Know the sources, purposes, and categories of recipients

  • Request deletion

  • Request correction

  • Opt out of sale or sharing

  • Limit certain uses of sensitive personal information

  • Receive equal service when exercising privacy rights

The categories collected may include:

  • Identifiers

  • Customer-record information

  • Commercial information

  • Internet or electronic-network activity

  • Approximate geolocation

  • Audio, visual, or communication information

  • Inferences derived from store interactions

  • Account credentials and payment-related information

We may disclose these categories to the service providers and partners described in this Policy.

Where legally required, the Your Privacy Choices link and recognized opt-out signals may be used to opt out of sale or sharing.

16. European Economic Area, United Kingdom, and Switzerland

Where applicable, individuals may have rights to access, correct, erase, restrict, object to processing, obtain data portability, or withdraw consent.

You may also lodge a complaint with the data-protection authority in your country.

Some rights may be limited when processing is required to fulfill an order, comply with law, maintain records, or establish legal claims.

17. Children’s Information

The Services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information directly from a child under 13 without legally required parental authorization.

If you believe a child has provided personal information through the Services, contact us so the matter can be reviewed and appropriate action taken.

18. Email Communications

We use email addresses to:

  • Confirm purchases

  • Send shipping and tracking updates

  • Respond to support requests

  • Communicate account or policy information

  • Send promotional messages when permitted

Marketing emails include an unsubscribe method. Opt-out requests will be processed within the period required by applicable law.

Even after unsubscribing from marketing, you may continue receiving transactional communications relating to orders, accounts, returns, or customer service.

19. Third-Party Links

The website may contain links to social networks, payment providers, delivery services, or other independent websites.

Those parties control their own privacy practices. Review their privacy policies before submitting personal information.

We are not responsible for the privacy practices or content of independently operated websites.

20. Changes to This Policy

We may revise this Privacy Policy when our practices, technology, legal obligations, or service providers change.

The updated version will be posted on this page with a revised “Last Updated” date. Additional notice will be provided when required by applicable law.

21. Contact Information

Questions or privacy requests may be sent to:

Company Name: Ningbo Pnike Technology Co., Ltd.
Brand: Ravqenox™
Email: service@ravqenox.com