Return and Refund Policy

Company Name: Ningbo Pnike Technology Co., Ltd.
Email: service@ravqenox.com

This policy explains how return requests, product concerns, exchanges, and refunds are reviewed for purchases made through Ravqenox™.

1. Standard Return Window

You may submit a return request within 30 days after the order is delivered.

To qualify for a standard return, the product must:

Be in the condition in which it was received
Remain unused, unwashed, uninstalled, and unaltered
Include all original parts, accessories, manuals, and tags, where applicable
Be placed in its original packaging
Include a receipt, order confirmation, or other proof of purchase

Products showing signs of use, modification, improper handling, or incomplete contents may not qualify for return.

2. Requesting a Return

Before sending any product, email our customer service team at:

service@ravqenox.com

Your message should include:

Full name
Order number
Email address used during checkout
Product being returned
Reason for the request
Relevant photographs, if applicable

If the request is approved, we will provide the required return instructions, return destination, and available shipping-label information.

Do not send a product back before receiving return authorization. Parcels returned without approval or sent to an unauthorized address may not be accepted or refunded.

3. Incorrect, Damaged, or Defective Products

Please review your order shortly after delivery.

If the product arrives damaged, appears defective, or differs from the item ordered, contact us within 72 hours of delivery.

Include clear photographs of:

The affected product
The outer shipping package
The shipping label
Any visible damage or incorrect components

We will review the submitted information and provide the appropriate next steps. Depending on the circumstances, this may include replacement parts, a replacement product, a return, or a refund.

Keep the product and all packaging until the review is complete.

4. Products That Cannot Be Returned

The following products or charges are generally excluded from standard returns:

Customized or personalized products
Gift cards
Products marked as final sale, where permitted by applicable law
Products that have been used, washed, installed, altered, or damaged after delivery
Products missing original parts, accessories, or packaging
Items restricted from return transportation by carrier regulations
Original shipping charges paid during checkout

If you are uncertain whether your purchase qualifies, contact us before preparing the parcel.

These exclusions do not limit rights that cannot be waived under applicable consumer law.

5. Exchanges

We do not process direct product-for-product exchanges.

To obtain a different product, color, or variation:

Request a return for the original product.
Wait for the return to be reviewed and accepted.
Place a separate order for the preferred item.

Placing a new order separately can reduce delays caused by product availability changes.

6. European Union Orders

Where applicable, customers receiving products in the European Union may exercise a statutory right to withdraw from the purchase within 14 days after delivery without providing a reason.

To exercise this right, send a clear withdrawal request to:

service@ravqenox.com

The customer may handle the product only to the extent reasonably necessary to examine its nature, characteristics, and operation. A deduction may apply if handling reduces the product’s value beyond what would normally be necessary for inspection.

Certain products may be excluded from the statutory withdrawal right under applicable law. This section does not replace or restrict any mandatory consumer rights available in the customer’s country.

7. Return Review

After the authorized return reaches the designated return facility, it will be reviewed to confirm:

The correct product was returned
All expected components are included
The product condition matches the approved request
The return was submitted within the applicable period

We will notify you by email after the review is completed and confirm whether the refund has been approved.

8. Refund Timing

Approved refunds are issued to the original payment method.

Please allow up to 10 business days for the refund to be submitted after approval. Banks, card issuers, and payment providers may require additional time before the amount appears on your account.

Original shipping charges are not refunded unless required by law or the return results from an incorrect, damaged, or defective delivery.

If more than 15 business days have passed since receiving refund approval, contact:

service@ravqenox.com

9. Return Shipping Instructions

A return must be sent only to the destination provided in the return-authorization email.

The return location may differ from:

The address shown on the shipping parcel
The original fulfillment facility
The company’s registered business address

Do not send returns to any address without written instructions from our customer service team. Return-label availability and shipping responsibilities will be confirmed during the approval process.