1. 30-Day Return Window

Eligible Ravqenox™ products may be returned within 30 days from the date of delivery.

To qualify for a standard return, the product should remain in substantially the same condition in which it was received.

• The product should be unused and unworn where applicable.
• Original tags should remain attached when the item includes them.
• Original packaging should be retained and returned with the item.
• Receipt, order confirmation, or another form of purchase evidence may be required.

2. Requesting a Return

Before returning any item, please contact: service@ravqenox.com

Include your order number, the item you would like to return, and a brief explanation of the reason for the request.

If the return is approved, our team will provide the applicable return instructions and, where provided, the return shipping label required for the shipment.

3. Damaged, Defective, or Incorrect Items

Please review your order shortly after delivery. If the item arrives damaged, appears defective, or does not match the product ordered, contact our customer support team as soon as possible.

To help us review the issue, we may request:

• Your order number.
• A description of the issue.
• Clear photographs of the item.
• Photographs of the outer packaging when shipping damage is involved.

Once the information has been reviewed, we will provide the appropriate next-step instructions based on the circumstances.

4. Items That May Not Be Returned

Certain categories of products may be excluded from returns for safety, hygiene, customization, or regulatory reasons.

• Perishable products, including food, plants, or flowers.
• Custom-made or personalized merchandise.
• Personal care, hygiene, beauty, or similar sanitary-use products where applicable.
• Hazardous substances, flammable liquids, gases, or regulated materials.
• Gift cards.
• Final-sale or non-returnable promotional items where clearly identified.

Original shipping charges paid at checkout are generally not refundable unless required by applicable law or unless the refund relates to an error attributable to Ravqenox™.

If you are uncertain whether an item is eligible, contact us before sending it back.

5. Exchanges

When an exchange is needed, the most straightforward process is generally to complete the approved return for the original item and then place a separate order for the preferred product.

This approach helps avoid delays caused by inventory changes while the original return is in transit or under review.

6. European Union 14-Day Cancellation Right

For qualifying orders delivered within the European Union, applicable consumer law may provide a 14-day right of withdrawal.

Where this right applies, customers may cancel an eligible purchase within the statutory period without providing a specific reason.

Returned products should generally be in original condition, with applicable tags, packaging, and proof of purchase.

Statutory consumer rights apply independently of the standard Ravqenox™ 30-day return policy.

7. Refund Review & Processing

After an authorized return reaches the designated return location, the item will be reviewed before a refund decision is finalized.

Approved refunds are generally submitted within up to 10 business days after the return has been reviewed and approved.

Banks, card issuers, and payment providers may require additional time before the credit becomes visible on your account.

8. Delayed Refunds

If more than 15 business days have passed since you were notified that your refund was approved and the funds have not appeared, please contact:

service@ravqenox.com

Depending on the payment method used, you may also wish to check with your bank, card issuer, or payment provider for additional processing information.

9. Return Shipping Instructions

A return should only be shipped after you have contacted Ravqenox™ and received the appropriate return instructions.

If a return shipping label is issued for your case, please use that label and follow the instructions provided by customer support.

Do not send a product to the company registration address unless our support team specifically confirms that address for your return.

10. Return Address

The applicable return destination may depend on the product, order location, fulfillment route, or return reason.

For that reason, the correct return address will be provided after your return request has been reviewed and authorized.

Please do not independently choose a return address or send the package back without confirmation from our support team.